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Sunderland Station Information
Tyne and Wear, SR1 3HP
TEL:0845 00 00 125
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Station Information
| Crs Code | SUN |
| Longitude | -1.382377347 |
| Latitude | 54.9055070029 |
| Station Operator | NT |
| Open - Note | station always accessible to the public. The lift at the south end of the station is out of order until further notice. Full access to the platforms is via the North end lift. |
| Open - Opening Hours | Monday - Sunday : 24 hours Monday - Friday : 24 hours Saturday : 24 hours Sunday : 24 hours |
| Staffing Level | Full Time |
| Staffing - Note | this station is staffed on a part time basis |
| Staffing - Opening Hours | Monday - Sunday : 05:55 - 00:10 Monday - Friday : 05:55 - 23:30 Saturday : 05:55 - 23:30 Sunday : 06:30 - 23:30 |
| Closed Circuit Television | Yes |
| Staffed Information Point | No |
General Services Information
| Customer Service - Alternate Minicom Number | 0845 604 5608 |
| Customer Service - Alternative Email Address | Customer.relations@northernrail.org |
| Customer Service - Email Address | Customer.relations@northernrail.org |
| Customer Service - Fax Number | 0113 247 9059 |
| Customer Service - Main Telephone Number | 0845 00 00 125 |
| Customer Service - Note | Sunderland station is served by:
|
| Customer Service - Opening Hours | Monday - Saturday : 08:00 - 20:00 Sunday : 09:00 - 17:00 |
| Customer Service - Postal Address | Leeds, LS1 2BU |
| Customer Service - Url | Http://www.northernrail.org |
| Left Luggage | No |
| Lost Property - Fax Number | 0113 247 9059 |
| Lost Property - Main Telephone Number | 0845 00 00 125 |
| Lost Property - Note | Please contact Customer Relations |
| Lost Property - Opening Hours | Monday - Saturday : 08:00 - 20:00 Sunday : 09:00 - 17:00 |
| Lost Property - Postal Address | Leeds, LS1 2BU |
| Tele Sales | No |
| Train Tracker Number | 0871 200 4915 |
Facilities & Services
| Atm Machine | No |
| Baby Change | No |
| Bureau De Change | No |
| First Class Lounge | No |
| Post Box | No |
| Seated Area | Yes |
| Shops | No |
| Showers | No |
| Station Buffet | Yes |
| Telephones - Exists | No |
| Telephones - Usage Type | Cards And Coins |
| Toilets | No |
| Tourist Information Office | No |
| Trolleys | No |
| Waiting Room | No |
| Waiting Room - Note | There is a waiting room between platform 1 and 4 . |
| Web Kiosk | No |
| Wi Fi | No |
| Wi Fi - Note | Find WiFi Hotspots around Sunderland station |
| Women Only Waiting | No |
Ticket Buying and Collection
| Oyster Pre Pay | No |
| Penalty - Note | Penalty Fares do not apply when travelling from Sunderland station. |
| Prepurchase Collection | Yes |
| Ticket Counter | No |
| Ticket Machine | Yes |
| Ticket Machine - Self Service | Yes |
| Ticket Office - Opening Hours | Monday - Friday : 05:55 - 18:55 Sunday : 08:00 - 17:30 Saturday : 05:55 - 17:55 |
Accessibility
| Accessible Booking Office Counter | No |
| Accessible Booking Office Counter - Note | staff will come out of the office to assist |
| Accessible Car Park Equipment | No |
| Accessible Public Telephones | No |
| Accessible Taxis | Yes |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note | too high for wheelchair users |
| Customer Help Points | No |
| Customer Help Points - Note | none |
| Disabled Parking | No |
| Helpline - Alternate Minicom Number | 08456 045 608 |
| Helpline - Email Address | Assistance@northernrail.org |
| Helpline - Fax Number | 0113 247 9059 |
| Helpline - Main Telephone Number | 08456 008 008 |
| Helpline - Note | We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team. |
| Helpline - Opening Hours | Monday - Saturday : 08:00 - 20:00 Sunday : 09:00 - 17:00 |
| Helpline - Postal Address | Leeds, LS1 2BU |
| Helpline - Url | Http://www.northernrail.org |
| Impaired Mobility Set Down | No |
| Induction Loop | No |
| National Key Toilets | No |
| Ramp For Train Access | No |
| Staff Help Available - Concurrent Assisted Wheelchair Passengers | 1 |
| Staff Help Available - Opening Hours | Monday - Friday : 05:55 - 23:30 Saturday : 05:55 - 23:30 Sunday : 06:30 - 23:30 |
| Step Free Access - Coverage | Whole Station |
| Step Free Access - Note | Lifts to all platforms for disabled passengers from the North end of the station. Open for all services. |
| Sublocation -platform 2 - Bicycle Access | Yes |
| Sublocation -platform 2 - Fixed Ramp Coverage | No |
| Sublocation -platform 2 - Id | 4535 |
| Sublocation -platform 2 - Level Access Coverage | No |
| Sublocation -platform 2 - Name | platform 2 |
| Sublocation -platform 2 - Number Of Lifts | 1 |
| Sublocation -platform 2 - Stepping Distance To Platform | No |
| Sublocation -platform 2 - Sublocation Code | PL2 |
| Sublocation -platform 2 - Wheelchair Access | Yes |
| Sublocation -platform 3 - Bicycle Access | Yes |
| Sublocation -platform 3 - Fixed Ramp Coverage | No |
| Sublocation -platform 3 - Id | 4536 |
| Sublocation -platform 3 - Level Access Coverage | No |
| Sublocation -platform 3 - Name | platform 3 |
| Sublocation -platform 3 - Number Of Lifts | 1 |
| Sublocation -platform 3 - Stepping Distance To Platform | No |
| Sublocation -platform 3 - Sublocation Code | PL3 |
| Sublocation -platform 3 - Wheelchair Access | Yes |
| Sublocation -platform 4 - Bicycle Access | Yes |
| Sublocation -platform 4 - Fixed Ramp Coverage | No |
| Sublocation -platform 4 - Id | 4537 |
| Sublocation -platform 4 - Level Access Coverage | No |
| Sublocation -platform 4 - Name | platform 4 |
| Sublocation -platform 4 - Number Of Lifts | 1 |
| Sublocation -platform 4 - Stepping Distance To Platform | No |
| Sublocation -platform 4 - Sublocation Code | PL4 |
| Sublocation -platform 4 - Wheelchair Access | Yes |
| Sublocation -waiting room - Bicycle Access | Yes |
| Sublocation -waiting room - Fixed Ramp Coverage | No |
| Sublocation -waiting room - Id | 4538 |
| Sublocation -waiting room - Level Access Coverage | No |
| Sublocation -waiting room - Name | waiting room |
| Sublocation -waiting room - Number Of Lifts | 1 |
| Sublocation -waiting room - Stepping Distance To Platform | No |
| Sublocation -waiting room - Sublocation Code | WRO |
| Sublocation -waiting room - Wheelchair Access | Yes |
| Wheelchairs Available | Yes |
Transport Links
| Airport | No |
| Bus Services | Yes |
| Bus Services - Note | Busline 0871 200 2233 |
| Car Hire | No |
| Car Park -1 | No |
| Car Park -2 | No |
| Cycle Hire | No |
| Cycle Storage | No |
| Cycle Storage - Cctv | No |
| Cycle Storage - Sheltered | Unknown |
| Metro Services | Yes |
| Metro Services - Note | Tyne and Wear metro station close to the station. 0191 203 3333 |
| Minimum Connection Time | 5 |
| Port | No |
| Rail Replacement Services - Note | Pick up point outside Wilkinsons on the main street |
| Taxi Rank | Yes |
| Taxi Rank - Note | Taxi rank outside of the station. |