Customer safety

Approximately 83,548,000 passenger journeys were made on Northern train services in 2008, during which 76 customers incurred accidents that resulted in hospital treatment, roughly 1 in every 10 million journeys!

The majority of these were falls, the three main causes being missed footing when boarding or alighting the train, falling when running to catch a train or on stairways or slipping due to wet floors or icy platforms.

For more information please visit our All together Safer page

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View the Spring / Summer 2010 issue of the Northern customer magazine