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Monthly Performance Figures

Monthly Performance Figures

The quality of Northern's trains and stations for the 4 weeks up to 21 August 2010

Northern doesn't just measure its train running performance. We will also tell you the results of our Service Quality Audits which we undertake in conjunction with the Passenger Transport Executives. This is a regular measure of the standards that Northern's customers expect on trains, on stations or in ticket offices every day. This covers such things as information provision, posters and signage, interior and exterior cleanliness, announcements, information screens, washrooms and shelters. We will also tell you how many customer contacts we have received.

Performance Monitoring Unit (PMU's) Service Quality
Trains Stations
Lancashire & Cumbria 83.5% 90.4%
Manchester & Liverpool 83.0% 88.5%
South & East Yorkshire 89.2% 91.8%
Tyne Tees & Wear 86.0% 92.8%
West & North Yorkshire 85.1% 86.8%

Customer complaints for the period:

This year: 1643
Last year: 1705

How Northern's trains have run for the 4 weeks up to 21 August 2010

Northern operated 58884 train services, 56211 of these of them were on time.*

Unfortunately things don't always go to plan. The following incidents caused significant delay and cancellation:

  • 29 July - Points Failure - Leeds
  • 31 July - External Fire - Rotherham Area
  • 2 August - Overhead Wire Failure - Shipley
  • 9 August - Cable Theft - Leeds
  • 11 August - Signalling Failure - Bradford

We continue to work with Network Rail and British Transport Police to tackle attacks on signalling equipment, which resulted in 104 cancellations and 3857 minutes delay this period.

NO Season Ticket Discounts apply between: Sunday 29 August 2010 - Saturday 25 September 2010
All our Service Groups exceed the levels required.

* The number of trains arriviving within 5 or 10 minutes of the time shown in our timetables as detailed in our charter.

Previous Performance Figures

Four week period ending 24 July 2010. (182KB)

Four week period ending 26 June 2010. (140KB)

Four week period ending 29 May 2010. (193KB)

Four week period ending 1 May 2010. (39KB)

Four week period ending 31 March 2010. (39KB)

Four week period ending 6 March 2010. (39KB)

Four week period ending 6 February 2010. (39KB)

Four week period ending 9 January 2010. (39KB)

Four week period ending 12 December 2009. (39KB)

Four week period ending 14 November 2009. (39KB)

Four week period ending 17 October 2009. (39KB)

Four week period ending 19 September 2009. (39KB)

Four week period ending 22 August 2009. (39KB)

Four week period ending 25 July 2009. (39KB)

Download the Northern Rail Passenger Charter PDF:
download northern passenger charter pdf

Northern Rail Passenger Charter (1.42MB)

You will need Adobe Acrobat Reader in order to read this document.

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View the Spring / Summer 2010 issue of the Northern customer magazine