You can take your bike on any Northern train where there is space. Only one bike is allowed per person. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis.

There is no extra charge for bringing your bike.

Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train.

You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Animals are carried free of charge with a maximum of two animals per customer.

Dogs must be kept on a lead at all times unless they are in a pet carrier.

Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Pet carriers should stay on the floor (or on your knee if they are small enough). You should always make sure that your animal is able to stand up and lie down in comfort whilst it is in the carrier.

Under the railway byelaws, we can refuse to take any animal. If another customer objects to its presence, you and your animal must move to another part of the train.

Most major stations across our network have left luggage offices. Their details are below:

Leeds Station
Baggage Office, Leeds Station, New Station Street, Leeds LS1 4DT
Tel: 0113 243 8030
opening hours: mon - sat 0700 - 2300 sun 0800 - 2300

Liverpool Lime Street Station
Baggage Office, Lime Street Station, Lord Nelson Street, Liverpool L1 1JF
Tel: 0151 702 2219
opening hours: mon - sat 0700 - 2300 sun 0800 - 2300

Manchester Piccadilly Station
Baggage Office, platform 10, Manchester Piccadilly Station, Manchester M1 9HR
Tel: 0161 236 8667
opening hours: mon - sat 0700 - 2300 sun 0800 - 2300

Manchester Airport Terminals 1 & 2
Baggage Office, Manchester Airport, Manchester M90 1QX
Tel: 0161 489 6031
opening hours: mon - sat 0700 - 2300 sun 0800 - 2300

Newcastle Station
Europcar Left Luggage Office, Newcastle Station, Neville Street, Newcastle NE1 5DL
opening hours: mon - sat 0800 - 2000 sun 0900 - 2000

Sheffield Station Left Luggage, Sheffield Station, Sheaf Street, Sheffield, South Yorkshire S1 2BP
Tel: 0114 207 7190
opening hours: mon - sat 0900 - 1630 sun 0900 - 1630

York Station
Europcar Left Luggage Office, platform 1, York Station, York YO24 1AY
Tel: 01904 656181
opening hours: mon - sat 0800 - 2030 sun 0900 - 2030

Alternatively, check other stations and their facilities here

Click here to look up a station to find out information about any station across the country.

Call National Rail Enquiries on 08457 48 49 50 for all tickets and fares information.

A season ticket lets you travel for seven days or any period between one month and a year for a fixed price. They save you time and money and can also be used at weekends.

In some areas multi-modal tickets are available which means you can travel on buses, and in some areas trams, as well for the same price.

You can buy a season ticket for the first time at any staffed station; you will need a passport-size photo for your photocard. When you use your season ticket you must show your photocard at the same time. If you don't have your photocard with you, your season ticket isn't valid and you will need to buy a new ticket for your journey.

We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket.

If you are renewing your ticket so that it will start straight after your old one has expired:

1. 7-day season tickets can be issued from noon on the previous Friday if the start date is a Sunday or Monday (or Tuesday after a bank holiday). If the start date is another day, the ticket can be issued after noon on the previous day. You can renew 7-day season tickets at ticket offices, ticket vending machines or on the train if you are boarding at an unstaffed station.
2. Season tickets of a month or longer can be issued any time up to seven days in advance. You can renew period season tickets at any staffed station.

If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one:

1. 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 0600 on the previous Sunday. You can renew 7-day season tickets at ticket offices, ticket vending machines or on the train if you are boarding at an unstaffed station.
2. Season tickets of a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). If the start date is another day, the ticket can be issued after noon on the previous day. You can renew period season tickets at any staffed station.

If the train you wanted to catch is delayed or cancelled and you decide not to travel, you can get a full refund if you return your unused ticket to the ticket office immediately. If you can't return it straight away, an admin fee may be charged.

If you don't use your ticket for any other reason, you can apply for a refund from the office where you bought it within 28 days of the expiry date of the ticket. If you take it back to another station, it will be sent to the point of purchase for you. An admin fee may be charged.

If you bought your ticket from a travel agent you should return it to the travel agent who will arrange the refund for you.

Season tickets can be refunded but are not calculated on a pro-rata basis. You will need to return it to the ticket office you bought it from.

Any refund must be paid out in the same way the ticket was paid for. For example, if you paid by credit card, your refund will go back on to your credit card. It can't be paid back to you in cash.

Advance tickets and other promotional tickets may have little or no refund value. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds.

You can claim compensation in rail travel vouchers if your journey is delayed by more than an hour. Send your original train tickets and a brief description of the problems to our Customer Relations department:

Customer Relations
Northern Rail Ltd
PO Box 208
Leeds
LS1 2BU

You can get all the information about train times and fares from National Rail Enquiries on 08457 48 49 50 (24 hours).

Or you can use the Northern Online Journey Planner

You can also call Traveline on 0871 200 22 33 (0800 - 2000) for local public transport information including buses and trams or visit their website www.traveline.org.uk.

You can buy tickets over the phone by contacting other train operators eg National Express on 08457 225 225 or Virgin on 08457 222 333.

Check our careers section for our latest vacancies.

Call 0870 602 33 22 or email lost.property@northernrail.org.

Any property found on a train is handed in and kept at the terminating station. Once you have identified the property as yours, for security reasons it cannot be put back on a train so you will need to collect it from that station or arrange a courier to transport it for you.

Ticket gates are in use on our network at Blackpool North, Manchester Oxford Road and Leeds. You will need to put your train ticket through a ticket gate to enter and leave these stations. Visit the ticket gates section of this website for more information.

For safety reasons we can't take any mobility scooters on our trains unless they can be folded down before you board and carried on like luggage.

Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Please call Customer Relations on 08081 56 16 06 (freephone) or email assistance@northernrail.org for advice on alternative arrangements and to book assistance. You can also check the access at any station by clicking here.

If you have additional needs, we can arrange for someone to help you at staffed stations. Please call Customer Relations on 08081 56 16 06 (freephone) or email assistance@northernrail.org for advice and to book assistance. The service is free of charge but we do ask for 24 hours notice to confirm the arrangements with station staff. You can also check the access and facilities at any station by clicking here.

It is against the law to smoke on any train or at any station. You can be prosecuted and fined if you are caught.

There are no reservable seats on Northern trains.

We accept all major credit and debit cards for payment. We can't accept Solo or Electron cards or any type of pre-payment card.

Children can travel free of charge up to the age of 5. Children aged 5 to 15 need a child ticket which is usually 50% off the adult fare. At 16, a child will be charged the full adult fare.

If you buy a ticket with a railcard discount you must take your railcard with you when you travel and you must show it with your ticket to the conductor or member of staff when asked. Some railcards have time restrictions so please check the conditions in your information leaflet or visit the Railcards page on the National Rail Enquiries website.

If you don't have the railcard with you, under the terms and conditions of the railcard the discounted ticket is invalid and you will have to buy a new ticket for your whole journey.

If you lose your ticket you will have to buy a new one.

A season ticket can be replaced at the station it was bought from but an admin fee will be charged.

It's best to check your tickets when you buy them. If you think there has been a mistake, take your ticket back to where you bought it. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them.

For information on buses in the area you can call Traveline on 0871 200 22 33 (0800 - 2000) or visit their website www.traveline.org.uk.

For taxis local to the station, visit www.traintaxi.co.uk.